THE SIMPLICITY DX BLOG

Critical writing for eCommerce, Product, & CX Professionals

Social Commerce

Promotions at the edge: how promotions cause eCommerce shopping experiences to break

Promotions on social commerce, in particular, are causing edge shopping experiences to break. Let’s find out why.
May 23, 2022
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Watch the Webinar - Social Commerce is Broken: How to Fix it

Missed the webinar? Never fear, you can watch the whole event at your leisure right here.
May 25, 2022
ALL

Headless Commerce Demystified

You've probably heard of 'Headless’ commerce. Here we set out what it is, who should use it (and who shouldn’t) and why it's the likely future of eCommerce platforms
May 23, 2022
Announcements

SimplicityDX Publishes 2022 State of Social Commerce Impact Study

The report highlights the complexities of shopping at the edge. And the high levels of experience discontent, as shoppers step from the social network to the brand site.
May 19, 2022
Social Commerce

Social Commerce for Retail?

What makes an eCommerce experience social? Are we thinking about social commerce the right way? Learn from the best retail examples.
May 23, 2022
eCommerce

What is omnichannel eCommerce?

Omnichannel retail is embraced by almost all of the world's most successful businesses. Discover all you need to know to succeed in this blog.
May 19, 2022
Customer Experience

Which customer analytics matter most for Commerce?

The different types of retail commerce analytics. Which commerce analytics matter most for your retail business. And the value a commerce experience analytics solution can provide when introduced correctly.
May 19, 2022
Customer Experience

Voice of Customer (VoC) — are you listening well enough?

How much of your working day do you spend talking? And how much do you spend listening? They say that great salespeople achieve an 80/20 ratio — for 80% of a sales call or pitch meeting, they actively listen to the client’s needs. Why should it be any different for brands?
May 12, 2022
Voice of Customer

VoC shouldn’t be feared — customers want to share positive feedback with you

When as many as 93% of shoppers use online views in their purchasing decisions, a handful of “bad” reviews can cause a serious dent in revenue figures.
May 4, 2022
Downloads

The State of eCommerce 2021: how much do you know about your retail rivals?

When you run or manage an eCommerce business, there’s almost no limit to what your competitors can do — or how many of them there can be.
May 4, 2022
Social Commerce

Social Commerce and the Peak Shopping Season

Are brands increasingly looking to social to drive sales?
May 4, 2022
News

Product News: 🚨 Alert! Get notified when your eCommerce customers are struggling

Alerts is core to UserReplay's mission to offer proactive ecommerce and customer experience monitoring.
May 4, 2022
Customer Experience

Ecommerce innovation: 5 really smart ideas from Asos’s checkout flow

We've picked out 5 of the most innovative things they have done to provide a high-quality and high-converting customer experience
May 12, 2022
News

eCommerce checkout best practice: 3 checkout UX tips to secure your sales

For our next installment in the eCommerce best practice series, we’re going to show you 3 ways to keep customers engaged and ready to convert during the checkout process.
May 12, 2022
Customer Experience

10 examples of unique eCommerce user experiences (and what you can learn from them)

Because leading eCommerce websites are not just easy to use, they provide a superior buying experience. Here's 10 of our favorites.
May 12, 2022
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