THE SIMPLICITY DX BLOG

Critical writing for eCommerce, Product, & CX Professionals

Customer Experience

Which customer analytics matter most for Commerce?

The different types of retail commerce analytics. Which commerce analytics matter most for your retail business. And the value a commerce experience analytics solution can provide when introduced correctly.
May 4, 2022
Customer Experience

Voice of Customer (VoC) — are you listening well enough?

How much of your working day do you spend talking? And how much do you spend listening? They say that great salespeople achieve an 80/20 ratio — for 80% of a sales call or pitch meeting, they actively listen to the client’s needs. Why should it be any different for brands?
May 12, 2022
Customer Experience

Ecommerce innovation: 5 really smart ideas from Asos’s checkout flow

We've picked out 5 of the most innovative things they have done to provide a high-quality and high-converting customer experience
May 12, 2022
Customer Experience

10 examples of unique eCommerce user experiences (and what you can learn from them)

Because leading eCommerce websites are not just easy to use, they provide a superior buying experience. Here's 10 of our favorites.
May 12, 2022
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