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See which experiences are impacting revenue
SimplicityDX uniquely combines campaign, product availability and digital experience data to give you a joined-up view and show you the top revenue impacting issues you need to work on each day.
See which campaigns and products need fixing
SimplictyDX shows you which campaigns are driving customers to out-of-stock products, and which products and categories are most affected. Out-of-stock experiences frustrate customers no end, especially for featured or promoted products. And it makes no sense to continue advertising products that are not available to buy, frustrating customers in the process.
Alerts & Automation
SimplicityDX contains a powerful alerting and automation tool which allows you to set up fine grain alerts on any part of your site’s experience. Get alerted when errors spike, elements of your site are broken, when inventory issues are affecting conversions and much more. Automatically detect dead links and user frustration and get alerted. Notify the right people with targeted rich email alerts, or get notifications in your favourite apps like Slack, Microsoft Teams and Jira.Alerts can also be configured to automatically pause advertising campaigns that are driving traffic to poor experiences or out-of-stock products.
Get first hand customer feedback
SimplicityDX makes it easy to collect feedback directly from your customers using intelligent on page feedback surveys. Automatically ask your customers for feedback at key points in their journey, such as when they are struggling or experience an issue.See which issues are affecting most customers and jump straight into a session replay to watch what they were doing wrong and see where they were struggling. Identify common trends in your feedback and identify ways to improve your site’s experience.
Session Replay
SimplicityDX analyzes every digital interaction on your eCommerce site. Its high fidelity replay leaves no room for doubt. Sessions of interest are highlighted so you can find and fix issues quickly and avoid replaying multiple sessions.Important events such as conversation, errors, rage, struggle and customer feedback are automatically flagged, making it easy for you to identify customer issues when watching a reply.
Error Tracking
SimplicityDX features advanced error and warning tracking functionality which helps you identify which error and warning messages users are seeing on your site. Whether it’s form validation errors, out of stock messages or 404 warnings, every single error is tracked and searchable through our simple interface.
Dev Tools
Visualize all your customer experience data in beautiful dashboards that show what’s happening in real time.SimplicityDX tracks every technical data point across your site’s experience:
SimplicityDX tracks every technical data point across your site’s experience:
- Request & Response. See every network request made by each page with the full headers and body data.
- Google Lighthouse Performance Metrics. Dom render time, cumulative layout shift, server response time and much more are all monitored as standard.
- Console Errors. Identify and resolve common console errors with rich data and search.
Create your own custom visualizations based on any of your customer data.
Ready to Get Started?
Our AI automatically surfaces issues and insights, while analyzing real-time customer interactions and other priority data sources like performance, inventory, revenue and feedback.
